Confirmed Service Customer
I came in at 8:13AM for an oil change appointment. However I did not ended up leaving until 11AM I had asked the front desk guy in regards to my vehicle being done and he stated they were “washing it” as a courtesy. 5 minutes came by and he notified me that they were done with the oil change and they were going to proceed into taking the truck to wash after he had told me before that’s what they were doing. I was confused at the moment and fount it very odd as I strongly believe an oil change does not take 3 hours specially after an appointment was scheduled not to mention my truck did not get clean.
Carmen C.
Houston,
TX
Business Response
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